Q: Hi, how do I order multiple items?
A: To place the order for multiple items you will have to follow the procedures as below. 1. Log in on our website; 2. Choose the color, size and add the item into the cart; 3. Press the button “continue shopping” and the add other items into cart; 4. Check out and pay for the dress. Our website will guide you with your order.
Q: How can I place an order?
A: Select a category through the dropdown menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a colour, size and add special requirements if needed.
Q: Can I pay with my Credit Card?
A: Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and Mastercard.
Q: I would like to cancel my order.
A: Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.
Q: Can I order by calling the service number?
A: Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.
Q: Is my payment secure?
A: Definitely a yes! We use highest industry standards to secure our website and the payment process. LadyFas.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processes encrypted through the Secure Socket Layer (SSL).
Q: Where can I redeem my voucher or discount code?
A: During checkout you have the option to enter the specific code, it will be applied to the whole shopping cart.
Q: How many times can I use the discount code?
A: Each purchase once, for as long as the promotion is active.
Q: I have signed up for your Newsletter, where is my code?
A: Due to regulations, you need to go into your mailbox and activate your Newsletter subscription, the code will be shown after clicking the activation link.
Q: How to know my size?
A: Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.
Q: How long is the delivery time?
A: Faster Shipping: it takes around 5-7 days, Standard Shipping: it takes around 10-15 days. depending on the item you order, its origin and destination.
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.